Refund policy

Return, Refund & International Shipping Policy

Last Updated: August 19, 2026

Thank you for supporting our artwork.

Our store offers both one-of-a-kind original artwork and made-to-order art products produced locally through third-party production partners. Because these products are different in nature, our return and refund policies vary by product type.

1. Original Artwork

Each original artwork is a unique, one-of-a-kind piece.

All sales of original artwork are final. We do not accept returns or exchanges due to a change of mind, buyer's remorse, incorrect size selection, or simply deciding that the artwork is no longer wanted.

We encourage customers to carefully review the product photographs, dimensions, description, and other information before purchasing.

If an original artwork arrives damaged, defective, or materially different from its description, please contact us within 7 days of delivery.

Please provide:

Your order number
Photographs of the artwork
Photographs of the packaging and shipping label
A description of the issue

Because original artwork is one-of-a-kind, a replacement may not be possible. If the issue is determined to be our responsibility, we may provide a repair, replacement where available, or refund, as appropriate.

2. Made-to-Order & Print-on-Demand Products

Prints, canvas reproductions, and other made-to-order products are produced specifically for each customer after an order is placed.

These products are produced locally through third-party production partners.

Because these products are made specifically for your order, we do not accept returns or exchanges for change of mind, buyer's remorse, or incorrect selections made by the customer, including an incorrect size, color, design, or product selection.

However, if your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

If the problem is confirmed to have resulted from a production error, fulfillment error, or damage during shipping, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

You will not be responsible for return shipping when a return is authorized because of an error or defect for which we are responsible. We will provide appropriate return instructions if a return is necessary.

3. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label, when applicable

Please retain the original packaging until we have reviewed your claim, as it may be required for a shipping or production claim.

4. Order Cancellations & Changes

Because made-to-order products may be submitted to production shortly after an order is placed, cancellation or modification requests must be submitted as soon as possible.

We will make reasonable efforts to accommodate requests received before production begins.

Once an order has entered production or has shipped, cancellation or modification may no longer be possible.

If we are able to cancel an order before production or shipment, the applicable refund will be issued to the original payment method.

5. Refunds

Approved refunds will be issued to the original payment method used to place the order.

Once we issue a refund, the time required for the funds to appear in your account depends on your bank, credit-card company, or payment provider.

We will notify you when your refund has been processed.

6. Artwork & Color Variations

Colors displayed on a computer, phone, tablet, or other device may differ slightly from the physical artwork or printed product due to screen settings, lighting, photography, and other factors.

Minor variations in color, tone, texture, or appearance that result from these factors do not necessarily constitute a defect.

Original and handmade artwork may also contain natural variations in brushwork, texture, color, and surface characteristics. These variations are part of the character and uniqueness of the artwork and are not considered defects.

7. International Shipping & Customs

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

International delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to customs inspections, customs clearance, international carriers, weather, government actions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information and for complying with applicable import requirements in their destination country.

If an international shipment is refused, abandoned, or returned because the recipient does not pay applicable customs duties, taxes, fees, or other charges, any refund may be reduced by shipping and other costs incurred by us, to the extent permitted by applicable law.

We cannot guarantee that every product can be imported into every country. Customers are responsible for determining whether a product may legally be imported into their destination country.

8. HS Tariff Classification for Original Artwork

For qualifying original paintings and other artwork executed entirely by hand, the applicable Harmonized System classification may be:

HS Code: 9701.10 — Paintings, drawings and pastels, executed entirely by hand

For U.S. customs purposes, the applicable HTSUS classification should be verified based on the specific artwork and circumstances of the shipment.

The HS code provided for an item is intended for customs and shipping purposes and does not guarantee duty-free or tax-free entry into the destination country. Customs authorities in the destination country have final authority over tariff classification, duties, taxes, and import requirements.

Important: HS 9701.10 should be used only when the specific product qualifies for that classification. Print-on-demand reproductions should not automatically be declared under HS 9701.10 simply because they reproduce an original artwork. Their classification may differ depending on the physical product and manufacturing process.

Customers remain responsible for applicable import duties, taxes, VAT, brokerage fees, and other destination-country charges.

9. Returns Authorized by Us

We generally do not accept voluntary returns for original artwork or made-to-order/print-on-demand products.

If we determine that a return is necessary because an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under this policy, we will provide specific return instructions.

Please do not send an item back without first contacting us and receiving return instructions.