Shipping policy


Shipping Policy

Last Updated: August 19, 2026

Thank you for supporting Art By Caid.

We offer original artwork and made-to-order art products. Original artwork is shipped as a unique, finished piece, while our print-on-demand and made-to-order products are produced locally through trusted third-party production partners.

1. Processing & Production Times

Original Artwork

Original artwork that is available for purchase is generally prepared for shipment within 2–3 business days after the order is received.

Because each original artwork is unique, preparation time may vary depending on the artwork, packaging requirements, and destination.

Print-on-Demand & Made-to-Order Products

Print-on-demand and other made-to-order products are produced specifically for each customer through our local third-party production partners.

Please allow approximately 3–10 business days for production before the product is shipped.

Production times are estimates and may vary depending on the product, materials, order volume, and production partner availability.

2. Shipping Times

Once an order has been prepared or produced, shipping time depends on the destination, shipping method selected at checkout, and the carrier.

Any shipping or delivery timeframes displayed at checkout are estimates and are not guaranteed delivery dates, unless specifically stated otherwise.

Delays may occur due to weather, holidays, carrier disruptions, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If an incorrect or incomplete address is provided and the package is returned, additional shipping charges may apply before the order can be reshipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

4. Multiple Products in One Order

Products purchased in the same order may be shipped separately.

Original artwork and print-on-demand products may be prepared at different locations and may therefore arrive in separate packages and at different times.

5. Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as destination, product, package dimensions, weight, and shipping method.

Shipping rates may vary depending on the products ordered and the destination.

6. Tracking Information

Where tracking is available, tracking information will be provided after the order has shipped.

Please note that there may be a delay between the creation of a shipping label and the first tracking update by the carrier.

7. Delayed, Lost, or Missing Shipments

If your shipment appears to be delayed, please first review the tracking information provided by the carrier.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

support@artbycaid.com

We will make reasonable efforts to assist with locating the shipment and, when appropriate, work with the carrier or production partner to investigate the issue.

We are not responsible for delays caused by circumstances beyond our reasonable control.

8. Damaged Shipments

Please inspect your package when it arrives.

If your artwork or product arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the damaged product

  • Photos of the outside of the package

  • Photos of any damaged packaging

  • Photo of the shipping label

Please retain the original packaging until the matter has been reviewed.

Damaged products are handled according to our Return & Refund Policy.

9. International Shipping

We may offer international shipping to selected countries.

Customers ordering internationally are responsible for ensuring that the products they purchase can legally be imported into their destination country.

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Customs processing fees

  • Other charges imposed by the destination country or carrier

Unless otherwise stated at checkout, all such charges are the responsibility of the customer.

We do not control the amount of duties, taxes, or fees assessed by foreign governments or carriers.

10. International Customs & HS Tariff Classification

Different products sold through our store may require different HS tariff classifications for international customs purposes.

Original Hand-Painted Artwork

Qualifying original paintings, drawings, and pastels executed entirely by hand may be classified under:

HS Code 9701.10 — Paintings, drawings and pastels, executed entirely by hand

This classification is intended for qualifying original works of art and does not automatically apply to every canvas product sold through our store.

Print-on-Demand & Canvas Reproductions

Print-on-demand canvas products, art prints, reproductions, and other products manufactured by our third-party production partners are not automatically classified under HS Code 9701.10.

Their appropriate HS classification may differ based on factors including:

  • The type of product

  • Materials used

  • Manufacturing process

  • Whether the item is an original work or reproduction

  • The applicable customs regulations

We will use the applicable product classification available to us when preparing international shipments.

Customs Determination

Any HS tariff code provided with an order is supplied for customs and shipping purposes only.

The final determination of tariff classification, customs duties, taxes, VAT, import requirements, and admissibility is made by the customs authority in the destination country.

Providing an HS code does not guarantee duty-free or tax-free entry into any country.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country or carrier.

11. International Customs Delays

International shipments may be delayed due to customs inspections, clearance procedures, documentation requirements, carrier delays, or other governmental or transportation processes.

International delivery estimates do not include potential customs delays and are not guaranteed.

We cannot control the length of time a package may be held by customs.

12. Refused or Abandoned International Shipments

If an international shipment is refused, abandoned, or returned because the recipient:

  • Refuses delivery;

  • Fails to pay applicable customs duties, taxes, or fees;

  • Fails to provide information requested by customs;

  • Provides an incorrect or incomplete shipping address; or

  • Fails to comply with the destination country's import requirements,

any refund may be reduced by shipping costs, return shipping costs, customs charges, and other expenses incurred by us, to the extent permitted by applicable law.

13. Shipping Restrictions

Certain products may not be available for shipment to every country or destination.

We reserve the right to restrict or cancel shipments to locations where production, transportation, customs, or legal requirements prevent us from reasonably completing an order.

If we cancel an order for this reason after payment has been processed, we will provide an appropriate refund.

14. Delivery Estimates

All delivery estimates provided on our website or at checkout are estimates only and are not guaranteed unless expressly stated otherwise.

Orders may take longer during holidays, periods of high demand, severe weather, carrier disruptions, customs processing, or other circumstances beyond our reasonable control.

15. Contact Us

For questions regarding shipping or your order, please contact:

Art By Caid
Email: support@artbycaid.com
Online Store: www.artbycaid.com